RETURN AND REFUND POLICY

1. Return Eligibility

All digital products purchased from our store are non-refundable. However, we offer a 60-day money-back guarantee for our sewing course.

2. Money-Back Guarantee for Sewing Course

If you purchase our sewing course and complete all 9 practice projects included in the course but still feel you haven’t become a sewing wizard, we offer a full refund. To request a refund under this guarantee:

1. Complete All Practice Projects: Ensure you have completed all 9 practice projects from the course.
2. Provide Proof: Send us clear pictures of each completed project. Each picture must include a piece of paper with your order number written on it.

To initiate a refund, contact our customer service at info@patterncouture.com with:

• Your order number
• Proof of completed practice projects

3. Return Shipping

As we only sell digital products, there are no shipping costs or returns for physical items.

4. Refund Processing

Refunds for the sewing course will be processed to the original payment method. While processing times can vary, we aim to complete refunds as quickly as possible. You will receive a confirmation email once your refund has been processed.

5. Exceptions and Non-Returnable Items

• Digital Products: All digital products, including sewing patterns and other downloadable content, are non-returnable and non-refundable.
• Sewing Course: Refunds are only available for the sewing course under the conditions stated in the 60-day money-back guarantee.

6. Contact Information

For all return or refund requests, please contact our support team at:

Email: info@patterncouture.com

7. Legal Requirements

We comply with applicable Austrian consumer protection laws, which provide specific rights related to returns and refunds. If you have any concerns or questions regarding your consumer rights under Austrian law, please consult relevant legal resources or contact a legal professional for advice.